I transitioned from analytical chemistry into financial services, where I work as a Business Analyst focusing on CDD enhancement, workflow automation, and reporting optimization.
I specialize in translating regulatory and operational requirements into clear system logic, dashboards, and standardized processes.
July 2025 to March 2026 - CDD Analyst
Conducted CDD reviews and workflow UAT to improve the efficiency of internal operations. Built and maintained tracking reports (PivotTables) to monitor process status, providing timely updates to management and ensuring compliance with business requirements. Worked closely with Relationship Managers, Legal, and FCC, acted as a bridge between users and the technical team.
March 2025 to July 2025 (4 Months) - SME Analyst
Prepared the report for the e-commerce account onboarding and bankruptcy case handling. Participated in UAT and CRM system enhancement projects, identifying functional gaps and providing feedback to improve user experience and data accuracy.
Successfully identifying 29% of the backlog as low-value accounts and pitch a
conceptual Perpetual KYC (pKYC) framework to auto-clear low-risk profiles.
Design the NBA and CRM Synergy with using the CDD update, selling with
data-driven recommendations for personalized.
Created a Proof of Concept (PoC) tool to demonstrate business requirements to the IT department. The prototype, built with SQL and VBA, served as a functional specification to guide the development to production system.
Investigated user-reported critical application defects (infinite loops) in the review module. Conducted Root Cause Analysis to identify underlying system deficiencies and UX bottlenecks.
Collaborated with data engineers to design Tableau dashboards for compliance monitoring. Defined data mapping rules to ensure the underlying SQL tables accurately reflected CDD operational logic.
May to Sep 2024 - Business Analyst #Digital Marketing #Data #SQL
Supported campaign performance tracking and data validation projects to monitor customer responses and identify market trends. Prepared analytical reports and PowerPoint presentations using PivotTables, enabling clear communication of insights to management. Collaborated with stakeholders to clarify project requirements and testing timelines, and successfully completed UAT for campaign fulfillment processes.
Collaborated with stakeholders to define user requirements for selected customer campaigns and resource allocation. Discussed and validated time-based and behavioral metrics to determine whether the target customer was reachable successfully
Established a shared scheduling framework for task tracking and reporting milestones. Facilitated better cross-functional planning, ensuring Marketing campaigns were scheduled proactively to avoid conflicting timelines and peak-period congestion.
