PAO Bank Limited
PAO Bank Limited
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July 2025 to Now - CDD Analyst
Conducted CDD reviews and workflow UAT to improve the efficiency of internal operations. Built and maintained tracking reports (PivotTables) to monitor process status, providing timely updates to management and ensuring compliance with business requirements. Worked closely with Relationship Managers, Legal, and FCC, acted as a bridge between users and the technical team.
March 2025 to July 2025 (4 Months) - SME Analyst
Prepared the report for the e-commerce account onboarding and bankruptcy case handling. Participated in UAT and CRM system enhancement projects, identifying functional gaps and providing feedback to improve user experience and data accuracy.
Automate Report Workflow
Automate Report Workflow
Created a Proof of Concept (PoC) tool to demonstrate business requirements to the IT department. The prototype, built with SQL and VBA, served as a functional specification to guide the development to production system.
CDD Enhancement
CDD Enhancement
Collaborated with the IT department to implement system enhancements based on detailed BPR documentation, translating business optimization needs into actionable technical requirements
Case Management System
Case Management System
Centralized task assignment, allowing efficient creation of tickets for Customer Service agents to handle outbound client calls.
App Root Cause Analysis
App Root Cause Analysis
Investigated user-reported critical application defects (infinite loops) in the review module. Conducted Root Cause Analysis to identify underlying system deficiencies and UX bottlenecks.
Compliance Monitoring Dashboard
(Tableau)
Compliance Monitoring Dashboard
(Tableau)
Collaborated with data engineers to design Tableau dashboards for compliance monitoring. Defined data mapping rules to ensure the underlying SQL tables accurately reflected CDD operational logic.
Multi-Layer Structures
UAT
Multi-Layer Structures
UAT
Conducted rigorous UAT on a multi-tier system architecture. Detected discrepancies between the delivered solution and the Business Requirement Document (BRD), effectively flagging missed core functionalities for remediation.
Sub-Project:
Dummy account merging
Verified and corrected English name
Automated Client Follow-up System
Automated Client Follow-up System
Collaborating with IT to implement a closed-loop email tracking system. Defined business logic with Process Mapping and Scope Definition for automated follow-ups (reminders) based on non-response and intelligent routing to notify case owners upon client feedback.
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