Embedded Files
App Root Cause Analysis
App Root Cause Analysis
Investigated user-reported critical application defects (infinite loops) in the review module. Conducted Root Cause Analysis to identify underlying system deficiencies and UX bottlenecks.
CDD Enhancement
CDD Enhancement
Collaborated with the IT department to implement system enhancements based on detailed BPR documentation, translating business optimization needs into actionable technical requirements
Multi-Layer Structures UAT
Multi-Layer Structures UAT
Conducted rigorous UAT on a multi-tier system architecture. Detected discrepancies between the delivered solution and the Business Requirement Document (BRD), effectively flagging missed core functionalities for remediation.
Sub-Project:
1. Dummy account merging
2. Verified and corrected English name
UR communication
UR communication
Collaborated with stakeholders to define user requirements for selected customer campaigns and resource allocation. Discussed and validated time-based and behavioral metrics to determine whether the target customer was reachable successfully
Standardization and Documentation
Standardization and Documentation
Collaborated with the Marketing team to standardize the User Requirement framework, enforcing strict version control to eliminate ambiguity. Unifying the 'Seeding' format across campaigns, significantly reducing operational errors caused by inconsistent data structures.
Capacity Planning
Capacity Planning
Established a shared scheduling framework for task tracking and reporting milestones. Facilitated better cross-functional planning, ensuring Marketing campaigns were scheduled proactively to avoid conflicting timelines and peak-period congestion.
Page updated
Google Sites
Report abuse